We don’t care if you’re spending $100 or $1 million with us; we value every customer and supplier and treat them with equal respect.
Call it Midwestern values. Call it customer focus. We call it a simple, straightforward philosophy outlined in the words of Hockenbergs President Tom Schrack, Sr.:
Be truthful: “If you never lie, you never have to remember what you tell anyone."
Be open to other points of view: “Listen to other people. Others come at it from another angle and see things you don’t.”
Show respect: “Relationships will always mean a lot more than any quick turn of a nickel.”
We prefer to deal with customers and suppliers in the long term, knowing if your business grows so will ours.